Booking Contract and Terms of Service

BOOKING CONTRACT BETWEEN GRAND SLAM TENNIS TOURS AND ITS TRAVELER/PURCHASER

The information outlined below are the terms and conditions of agreement between Grand Slam Tennis Tours (hereafter referred to as GSTT) and its Tour Participant(s)/Payment Card Holder(s) and/or Travel Agents on behalf of or for the benefit of a future traveler with GSTT. This is a contract between the parties. It is important that you, the purchaser/traveler or travel agent understand what you are agreeing to and the rights and obligations of both parties. All of this information can be found below. We at GSTT pride ourselves on making your trip one you will remember and cherish for a lifetime. We look forward to seeing you somewhere around the world!

Tour Participants (who, for purposes of clarity, shall include any Payment Card Holders or Travel Agents) ACCEPT the following conditions with the submission of a booking request, the 50% deposit, or full payment, and understand by doing so they are entering into a legally binding contract between the parties. Tour Participants understand that by making a booking request, once this request is confirmed, Tour Participant(s) is/are bound by this contract and is/are obligated to perform; to wit: pay either the full, non-refundable package price or forfeit their deposit should they cancel their trip. We recommend purchasing CFAR (Cancel For Any Reason) travel insurance as outlined below.

By booking a tour through GSTT or its affiliates, including but not limited to Topnotch Tennis Tours, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy, the back of any ticket or credential, other terms and conditions of the event/game organizer and any third party service provider as well as the terms of use and privacy policy.

If you do not agree to these Policies, please do not purchase anything, attend the event related to your purchase or enter into any transaction with Grand Slam Tennis Tours or any of its affiliates.

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this contract/Policy and/or can be provided to you upon request.

CANCELLATION OR POSTPONEMENT:

Any deposits are non-refundable. Any element of your purchase may be cancelled, postponed, delayed, altered, relocated or rescheduled at any time with or without notice at GSTT’s sole discretion, as applicable, or due to the actions or events beyond the control of the GSTT. GSTT will not be liable to you or any other party because of any failure to perform hereunder due to fire, earthquake, rain, adverse weather conditions, flood, or any other acts of God, pandemics, power failures, electrical or mechanical difficulties, strikes, lockout, work stoppages or other labor disturbances, terrorism, or any other cause or condition whether known or unknown beyond the control of GSTT. There will be no refunds or credits to any tour participant if a particular player or players fail to play at the event. 

For the avoidance of doubt, postponement, relocation, or cancellation of events due to weather conditions, pandemics (i.e. COVID-19) or Force Majeure events is beyond our control, and we will not issue any monetary refund or exchange for such events. After the 50% deposit and/or full payment is received, all monies paid up to that point are non-refundable. Cancellations must be submitted in writing (email is acceptable), however, there should be no expectation by purchaser of a refund of money. Please see our policy outlined above.

Nothing herein, at GSTT or its affiliated entities shall prohibit us from modifying the above policy and we shall determine said modifications on a case by case basis.

NO REFUNDS OR EXCHANGES:
Unless otherwise noted in writing at the time of deposit and/or purchase, all sales, purchases and deposits are final, non-refundable, and non-transferable. Please be aware if you are unable or unwilling to travel there will be no refunds. This includes, but is not limited to, for illnesses, the absence of specific player(s), acts of God, pandemics, emergencies, or any other expected or unexpected circumstance which may affect your attendance or willingness to participate in your travel plan.
TRAVEL INSURANCE:

It is highly recommended that you consider purchasing travel insurance from a third party. We specifically recommend CANCEL FOR ANY REASON travel insurance. We can direct you to these providers upon request. Further, unless specifically noted, travel insurance is not included in the cost of your purchase to protect against any and all potential trip interruptions including, but not limited to, third party failures, acts of God, pandemics, or illness. This list is not meant to be exhaustive but simply illustrative of what proper travel insurance may cover.

You acknowledge without proper travel insurance, you understand and agree if you cancel or interrupt your travel for any reason, your purchase will not be refunded, and any penalties for said cancellation incurred by us or any third party supplier will result in loss of monies up to the full cost of your purchase and related costs. Grand Slam Tennis Tours is not an insurer. We are simply providing third party travel insurance information to you in which you can purchase travel insurance and by providing this information is not and will never be considered to mean we are a travel insurer.

Further, we will continue to have no obligation whatsoever to reimburse or cover any costs, fees, payments of any kind by or for a traveler of Grand Slam Tennis Tours or its affiliates. Further, should a successful claim be filed with any travel insurance entity, no corresponding refund shall be issued by GSTT. Should a refund have already been received prior to a successful settlement of a claim, that refund shall be promptly reimbursed to GSTT.

GENERAL CONDITIONS:

GSTT reserves the right to substitute a hotel, boat, bus, car, or airline for any reason and to cancel or withdraw or alter, in whole or in part, the itinerary of any trip prior to or after departure should GSTT deem circumstances require it, whether as a result of closures of any kind, repairs and maintenance, inclement weather, or due to any other factors beyond the control of GSTT, and GSTT will have no liability for any loss arising from such change. All transfers between hotels, boats, airports, train stations or other places are the expense of passenger, unless specifically included in the officially published tour price and if any delays preclude the use of prepaid accommodations or activities, those accommodations or activities shall be non-refundable.

All costs incurred by any late arrivals or early departures must be borne in full by the individual passenger(s) concerned: i.e., taxi, restaurant, and hotel fees. GSTT is not liable for any expense for missed airplanes, trains, buses, or any other conveyance, or for any inconvenience caused to any passenger(s) by late transfer arrivals or departures for any reason.

The right is also reserved by GSTT to decline to accept or retain any person as a participant on the tour at any time; in such cases, refunds will be based on the cost of the unfinished portion of the trip, as determined by GSTT. Any passenger(s) leaving the tour early, or at an unscheduled time of their own free will, will be due no refund of any kind from GSTT or its agents, sub-agents, suppliers, or other persons.

IMAGE RIGHTS:
By traveling with GSTT, the traveler grants GSTT permission to use his/her likeness in a photograph or video in any and all publications and materials without payment or consideration made to them. Photos and video will be taken throughout the tours and some photographs and videos will be posted on our website, social media and newsletter during events. If you do not wish to have your picture made public let us know and GSTT will make every effort to remove the image, though not legally bound to do so.
RESPONSIBILITY:

GSTT has made arrangements with airlines, cruise ships, hotels, sightseeing companies (bus operators), and other suppliers to provide services, as outlined herein, and has exercised reasonable care to ensure that proper arrangements have been made for the client. Also, local clubs may be used for private play. The customer acknowledges that GSTT is acting as an independent intermediary for these various suppliers. GSTT has no responsibility or liability for these suppliers, over whom GSTT maintains no control over their personnel, equipment or operations. GSTT can assume no responsibility for and cannot be held liable for any personal injury, property damage (including lost luggage) or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reasons of (1) any wrongful, negligent, or unauthorized acts or omissions on the part of any of the suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment, or instrumentality owned, operated, or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts of omission on the part of or any other parts not under the control, direct or otherwise, of GSTT. Furthermore, GSTT cannot be held responsible for any acts of God, weather conditions, wars, illness, quarantine, strikes, terrorism, or other causes not controlled by GSTT.

In the event of a change of services to be provided to our clients, GSTT shall substitute said services with comparable quality as originally stated. The package itself does not start until passenger arrival at the designated hotel.

Further, my/our clicking the "Accept" button constitutes, as legally binding, my/our signature(s). Further, by clicking “Accept” this indicates I/we have read and understood the Booking Contract outlined above and understand we are entering into a legally binding contract. If I/We do not agree to the above, I/We will not proceed, understanding my/our booking request cannot be continued.

 

This agreement is effective as of its most recent update: 12:00 AM, Thursday, May 21, 2020.