US Open FAQ
Have questions about the US Open? 30 years of experience means we probably know the answer. If your question isn't answered below, contact our tennis travel experts.
Menu
Ticket FAQ's
Where will my seats be located?
Do we have the same seats every day?
Where do we get our tennis tickets?
What are the differences between loge and courtside?
Why can’t I choose my seat?
If I purchase a ticket to the main court, do I have access to the other courts?
What does my ticket include?
Does my child need a ticket?
Is there hospitality at the US Open that I have access to with my ticket?
Tournament FAQ's
When can I enter the tournament?
What time do matches start?
What can I bring into the tournament?
What if it rains?
What is the dress code at the US Open?
What time/day is my favorite player playing next year?
How do I watch matches on the outer courts?
How early should I arrive to see my favorite player?
Is re-entry allowed?
Can I bring food to the tournament?
Travel Package FAQ's
How do we get from the hotel to the venue?
Where does the bus drop off and pick up?
Can we play tennis in New York?
Is breakfast included in my package?
Who will I meet at the Welcome Dinner?
What is the dress code for the Welcome Dinner?
Is airfare included?
Is travel insurance available?
Where will my seats be located?
Depending on the package you purchase, you will sit in some of the best seats in each section. Our courtside packages on Ashe include seats within 20 rows of the court—so you’ll be rubbing elbows with the stars. If you opt for loge, you’ll be seated in the first eight rows of the section above the suites. On Louis Armstrong Stadium, our seats are all courtside and within eight rows of the court. Plus, since they’re reserved seats, they allow you to skip the massive lines at changeovers. Some of the best matches of the tournament happen on Louis!
Do we have the same seats every day?
You will be seated in different locations throughout your time at the US Open. Don’t worry, though—they’ll be a variety of the best possible locations in the level of seating you’ve chosen.
Where do we get our tennis tickets?
The US Open will operate using digital tickets. You’ll receive your tickets via email, about one week ahead of your trip. Our team will also send you detailed instructions on how to accept and use your digital tickets.
What are the differences between loge and courtside?
Our courtside packages on Ashe include seats within 20 rows of the court—so you'll be rubbing elbows with the stars. If you opt for loge, you'll be seated in the first eight rows of the section above the suites. On Louis Armstrong Stadium, our seats are all courtside and within eight rows of the court.
Why can’t I choose my seat?
If you would like an exact location please reach out to our sales team.
If I purchase a ticket to the main court, do I have access to the other courts?
With a reserved ticket on the Grandstand stadium you can access all of the outside courts on a first come first served basis. You can not access the Arthur Ashe Stadium with a Grandstand Stadium ticket.
What does my ticket include?
Your ticket will include your courtside or loge seating and access to the grounds.
Does my child need a ticket?
Children two years old and older require a full priced adult ticket. For children under two, please note that they will not have a reserved seat.
Is there hospitality at the US Open that I have access to with my ticket?
Courtside seats have access to two restaurants within Arthur Ashe Stadium: Aces and Champions Bar & Grill.
When can I enter the tournament?
Typically, the earliest you can enter the grounds with a day session ticket is at 9:30 a.m. Day session ticket holders must enter the grounds before 6:00 p.m. The earliest you can enter the grounds with an evening session ticket is 6:00 p.m.
What time do matches start?
All day matches start at 11:00 AM with the exception of Arthur Ashe Stadium which starts at 12:00 PM. Click here For a complete schedule of play.
What can I bring into the tournament?
All bags must be smaller than 12”W x 12”H x 16”L and there is a limit of one bag per guest.
What if it rains?
Luckily, all four major tournaments have roofs as of 2020. So if you have a ticket to Arthur Ashe or Louis Armstrong, you’ll only have to wait a few minutes while they close the roof. Grandstand and the outer courts will still be at the mercy of the weather, so some matches may be moved to the main show courts or delayed.
What is the dress code at the US Open?
The US Open doesn't have an official dress code.
What time is my favorite player playing next year?
Great question and one we receive often. The draw is only released a few days before the tournament, and the order of play is only published the evening before the match. If there’s a specific player you’d like to see, we can usually predict which tickets you’ll need to see him or her. However, we can't know the exact time and court until the day before the match.
How do I watch matches on the outer courts?
The best way to make the most of your U.S. Open experience is to purchase an Ashe day session ticket or either of our exclusive courtside or loge packages. This allows you to get into all of the courts throughout the day and night sessions, with additional access to Ashe Stadium matches during the day.
How early should I arrive to see my favorite player?
You can enter the grounds as early as 9:30am and stay on the grounds as late into the evening as you want.
Is re-entry allowed?
Re-entry into the grounds is permitted.
Can I bring food to the tournament?
You can bring your own food and drinks into the US open, with some restrictions, if you don't bring very much.
How do we get from the hotel to the BJK National Tennis Center?
Our travel packages include roundtrip transportation from your hotel. Air-conditioned coach buses will take you to the venue at conveniently scheduled times each day. The last return coach will depart the BJK National Tennis Center after the end of the last match of the day. Transfers take approximately 30–60 minutes, depending on traffic.
Where does the bus drop off and pick up?
The bus drop off and pick up is in the same place, next to the Champions' Entry. We will be there for you.
Can we play tennis in New York?
Yes. We’re happy to arrange court time for you in the Big Apple; you can also purchase a custom package with a tennis clinic included.
Is breakfast included in my package?
Breakfast is not included in our travel packages, but there are many excellent eateries located near your hotel. If you’d like to add breakfast to your package, contact us or book a custom package.
Who will I meet at the Welcome Dinner?
You’ll meet lots of people. The welcome dinner is a great opportunity to get to know your fellow travelers; we’ve had many friendships (and even a few marriages) sparked on our tours. You may also meet a special tennis guest. Some of our past guests include top players Caroline Garcia, Reilly Opelka, and the Bryan Brothers, as well as Hall of Famers Tracy Austin, Fred Stolle, and many others. This is also a great time to connect with your tour hosts.
What is the dress code for the Welcome Dinner?
Evening casual or dressy is acceptable, but please refrain from wearing flip flops, ragged jeans, running vests, dirty trainers or sports shorts.
Is airfare included?
Airfare is not included in the package pricing. We wrote a blog post on how to book your own flights, since it’s the easiest and cheapest way to get your airfare. But if you’d like us to help you with your flights, we’d be glad to do so.
Is travel insurance available?
It sure is. After booking, just take your invoice from us, present it to a travel insurance company, and protect your trip.
